Kustomer

Go to your Kustomer Account Dashboard Requests to the Kustomer API are authenticated using an API token included in your request's header. Admins can manage API keys in Kustomer from the API Keys page. To access this page go to Settings > Security > API Keys. Then, click on "Add API key" on the top right corner.

Fill in required information. Add all the required information needed. For expiration, we suggest to select "Never" to avoid interruption to your data ingestion. You can always delete the API key at any time. If you pick another option, make sure to repeat the flow once the API key expires. The roles required are:

• org.admin.read

• org.permission.read

• org.user.read

Copy the API Key Once you create the API key, make sure to copy it so you can use it at the next steps.

Go to Intryc Connections Go to Intryc, scroll down the side bar and go to Settings > Connections. Alternatively, you can use https://your-subdomain.intryc.com/settings/company/connections.

Add a New Connection

Click "Connect" next to the Kustomer option. A new pop-up window will appear, displaying the next steps for setting up the connection. The window should look as follows:

Complete the connection details

Fill out the form using the information from the Kustomer account info steps earlier in this guide. Here’s what each field represents:

• API Key: Use the API Key from Kustomer. This is a unique identifier for your account.

• Base URL: This is your Kustomer subdomain. For example, if you go to your Kustomer's homepage and the link on your browser is https://my-kustomer-domain.kustomerapp.com/app/dashboard/performance, your base URL will be https://my-kustomer-domain.kustomerapp.com. Make sure to exclude the / from the end.

• Start date: This is the date from which tickets will be ingested on Intryc. There's a limit of up to 3 months.

Once you've filled out the form, select "Add". Please note that this is a read-only integration, meaning we can only read your data, not modify it.