Results

Checks

Before starts evaluating, AutoQA does a couple of checks it always does. If any of these are not met, AutoQA skips the evaluation:

• There is at least one ticket comment from the customer.

• There is at least one ticket comment from the reviewee.

Output

AutoQA scores each criterion separately. For each one, there are up to 3 pieces of information AutoQA's output will include:

• Rating score or Skip: This is the either the rating or the "Skip" option, based on the ratings, the option to skip and instructions.

• Root causes: The root causes selected by AutoQA based on the checks the reviewee failed.

• Comment: Details of the check the reviewee missed and justification.