Overview

With Training, you can create chat, email, and call simulations, in any language, based on scenarios from past tickets or your Knowledge Base to train your support team. You can:

• Onboard new joiners by giving them hands on experience on the most frequent or complex customer queries.

• Train all your agents in new SOPs and policies or product releases.

• Coach underperformers on specific cases where they lack knowledge or git bad customer reviews or CSAT.

You can then assign those simulation to agents, AutoQA will score them and you can track your agents' performance.