Calibration

Calibrations are structured assessment sessions designed for QA teams to align on evaluation standards for specific types of tickets. This feature helps ensure consistency across evaluators by allowing team members to independently assess the same tickets, then compare their ratings and discuss any scoring discrepancies. Through this process, teams can establish clear evaluation criteria, identify potential biases, and standardise quality assessment approaches across the organisation.

All the dates and times shown related to Calibrations feature are in the user’s local timezone.