Disputes

Disputes let you challenge specific parts of an evaluation by proposing a different score or marking a criterion as “should be skipped,” with a short explanation. Evaluators review each disputed criterion and Accept or Reject them. A dispute is resolved when all disputed criteria are decided.

Permitted Actions by Role

Action	Reviewee	Group Leader	Evaluator	Admin
Create a dispute (within time limit)	Yes	Yes (on behalf of member if enabled)	No	No
Escalate or Close a Pending dispute	No	Yes	No	No
Accept/Reject each disputed criterion	No	No	Yes	Yes
Add comments while not resolved/expired	Yes	Yes	Yes	Yes
Re-open a resolved criterion for editing	No	No	Yes	Yes
Delete a dispute	No	No	No	Yes
See evaluator identity	Depends on workspace setting	Yes	Yes	Yes

Note: Some permissions are controlled by workspace settings:

• “Require team leader approval before sending disputes to evaluators”

• “Allow team leaders to dispute on behalf of members”

• “Show evaluator’s name to reviewees”

Submitting a Dispute

To submit a dispute, you need to go to the evaluation you want to dispute, click on it, and select the "Dispute" option. Once you do this, you will see the dispute form.

• Pick one or more criteria to dispute.

  • For each criterion, propose a different rating or mark as skipped, and add a comment (required).

• If “Team-lead approval required” is enabled and you are not a group leader, the dispute starts as Pending (not yet visible to the evaluator). Otherwise, it is Open immediately.

Once you have provided the suggested rating and an explanation for it, you can click on Submit dispute. Once the dispute is submitted, the status of the evaluation will change to Disputed. You can view the dispute details by clicking on the linked dispute.

In addition to viewing the dispute's details, you can leave additional comments for the evaluator until each disputed criterion is either accepted or rejected by the evaluator. The evaluator needs to provide an explanation though a comment before accepting or rejecting each disputed criterion.

Once all the score suggestions have been accepted or rejected and the dispute is resolved, you can accept an evaluation.

Your admin can set a specific timeframe, in days, during which you can dispute an evaluation from the time you receive it. After that time has passed, you will no longer be able to dispute an evaluation!

Viewing Disputes

To view all the disputes you or your group members have received, you can go to Disputes > Delivered. You can filter disputes by ticket ID, disputed date, status, i.e. Open or Resolved, outcome and disputant, in case you are viewing the disputes of all your group members.

When you click on any of the disputes, you will be redirected to the ticket of the evaluation this dispute i linked to. To view the dispute's details, click on the evaluation and the the linked dispute.

Resolving a Dispute

Review (Evaluator and Admin)

• For each disputed criterion:

  • Add a comment (required).

  • Choose Accept (apply the proposed/skipped change) or Reject (keep the original).

• Each Accept/Reject immediately updates the underlying evaluation score.

Team-lead Approval (if enabled)

• Group leaders see Pending disputes from their members. For each criterion they can:

  • Escalate → Sends to evaluator (dispute becomes Open)

  • Close → Ends this criterion of the dispute without sending to evaluator

• If every disputed criterion is Closed, the whole dispute is Closed and ends there.

• When a criterion is escalated, the dispute becomes Open and visible to the evaluator.

Approvals by Group Leaders

• See Pending disputes raised by your members.

• For each disputed criterion, either:

  • Escalate to send to the evaluator (dispute becomes Open).

  • Close if you decide it shouldn’t go forward (no evaluator notification).

• Mixed outcomes (some escalated, some closed) keep the dispute Open.

Resolution

Once all disputed criteria in the dispute are decided, the dispute is marked Resolved with an overall outcome:

• Accepted (all accepted)

• Rejected (all rejected)

• Partially accepted (some criterion accepted, some rejected)

Depending on your settings (Settings > Workflows), the evaluation may be automatically marked Accepted, or it returns to Disputes > Delivered and remains available for the reviewee to accept later.

Re-opening a Dispute

Evaluators and Admins can re-open a Resolved criterion for further edits (which sets the dispute back to Open and the evaluation to Disputed).

Deleting a Dispute

Admins can delete a dispute. This moves the evaluation back to Delivered.