Freshdesk

Go to your Freshdesk profile setting

Log in to your Freshdesk account and go to your profile settings from the top right corner.

Generate API token Click on "View API Key" on the top right to view your API key. Make sure to copy your API key as it will be required for the integration with Intryc.

Go to Intryc Connections

On Intryc, scroll down the side bar and go to Settings > Connections. Alternatively, you can use https://your-subdomain.intryc.com/settings/company/connections.

Connect Freshdesk

Click "Connect" next to Freshdesk. Fill out the form using the following information:

• Subdomain: Enter your Freshdesk subdomain. Be sure to follow the format shown in the example and do not include a backslash at the end.

• API token: Enter the API token form the previous step.

• Data ingestion start date: This is the date from which tickets will be ingested on Intryc. There's a limit of up to 3 months.

  

Complete the Integration After filling the details, select "Add". At that point, the integration is done. Your integration will now be displayed as active.