Overview

Manage all your connections to Intryc at Settings > Connections. There are four types of connections:

• Help desks — Required to bring your support tickets or calls into Intryc and start evaluating.

• Knowledge bases — Sync your SOPs or knowledge base articles with Intryc to teach AutoQA or your QA team how to evaluate tickets.

• Communication — Channels through which your users can receive notifications (e.g. Slack).

• Access management — Your SAML provider for managing access across your organisation.

To connect an integration, click Connect, enter the required details, and click Add. Step-by-step guides are available in the docs for each integration.

Note that you'll need to set an ingestion start date when connecting a help desk, and the initial sync may take some time. There's no limit on the number of help desk or knowledge base connections you can have.

If you have any issues, please reach out to [email protected].