Admin

Admins have the highest permission level. As an Admin, when you log in, you will have the following view:

Admin are able to:

• View all reports and analytics, for both reviewees and evaluators.

• Create training sessions.

• View all tickets and ticket sampling rules.

• Assign tickets to reviewees.

• Create calibration sessions.

• View all evaluations.

• View all disputes.

• Create and manage workloads and view their cycles, assignments and evaluations.

• Create a coaching session and view all sessions.

• Create calibration sessions and view all calibration tickets.

• Create and manage scorecards, including criteria and custom fields.

• Create sampling rules.

• Managing the knowledge base and its articles.

• Manage company settings and add help desk connections.

• Invite and manage users' roles.

• Set an evaluation limit.

• Create and manage user groups and tags.