Question Types

Single Choice Question

• Format: 3 answer options

• Correct Answers: Exactly 1 correct option

• Scoring: All or nothing (correct = 1 point, incorrect = 0 points)

Example:

What is the standard return policy window?
A) 30 days (✓ Correct)
B) 45 days
C) 60 days

Multiple Choice Question

• Format: 4 answer options

• Correct Answers: 2-3 correct options

• Scoring: Partial credit possible (each correct selection = points)

Example:

Which of the following require manager escalation? (Select all that apply)
A) Refunds over $500 (✓ Correct)
B) Policy exceptions (✓ Correct)
C) Password resets
D) Account closures (✓ Correct)